Customer Order Analyst

at  Emerson

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj-Napoca, you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.
Are you eager to take your career to the next level? If yes, we welcome your application for this role.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Knowledge of SAP or other ERP system

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
• Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately;
• Advise customers about potential delays or issues related to the order;
• Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible;

FOR THIS ROLE, YOU WILL NEED:

• University degree or equivalent experience;
• German - advanced level;
• English – intermediate level;
• Strong communication and interpersonal skills;
• Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
• Previous experience in a similar position.