Customer Order Coordinator - Level 1 (Manufacturing)

at  Norquest Industries Inc

Norquest Industries Inc. is a progressive and innovative Machine Shop based in Edmonton. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies.

Qualifications: * High School Diploma.

• Excellent customer service abilities.
• Excellent time management, diplomacy skills, problem solving ability and team oriented.
• Project Management or Sales experience is considered an asset.
• Any oilfield or manufacturing related technical certifications are considered an asset.
• Experience in a manufacturing environment is an asset.
• High level communication skills.
• Excellent attention to detail.
• Strong teamwork ability.
• Ability to multi-task.
• Very strong organizational skills.
• High level of computer skills including Outlook and Excel.
• High School Diploma

• Liaise with customers regarding their orders; including but not limited to negotiating deadlines, troubleshooting, and providing suggestions to resolve any customer dissatisfaction.
• Ensure accuracy of scheduling and tracking tools (ERP system, Excel sheets and all other tools) with delivery dates, quantities, progress and all other required information.
• Communicate all challenges/changes to delivery dates both internally and to the customers.
• Comprehensive understanding of the customer’s purchase orders to ensure all relevant information is complete and accurate.
• Ensure contract review requirements are met.
• Understanding of blueprints (drawings).
• Coordinate with the Manufacturing Strategies group when standard and/or job level routings are required.
• Coordinate with the Engineering group when engineering is required.
• Create jobs in ERP system ensuring bill of materials, drawings, and all other information required is accurate and up to date.
• Assign accurate material required for an order and coordinate with Supply Chain to procure approved material when required.
• Release orders to Scheduling and collaborate with Planning and Workflow to ensure the orders are on track for on-time delivery.
• Liaise with the Operations department to troubleshoot orders through the manufacturing process.
• Coordinate with the Outsourcing Coordinator to track all sub-contracting orders.
• Create shippers in ERP system ensuring accuracy of the date, method of transport, line items and quantities.
• Organize the electronic Sales Folder to ensure all required relevant information is available.
• Peer review of job packets.
• Coordinate with the Assembly department as required.
• Comply with all HSE, QMS and Corporate policies at Norquest.
• Performs other duties as assigned by a Supervisor.

Qualifications: * High School Diploma.

• Excellent customer service abilities.
• Excellent time management, diplomacy skills, problem solving ability and team oriented.
• Project Management or Sales experience is considered an asset.
• Any oilfield or manufacturing related technical certifications are considered an asset.
• Experience in a manufacturing environment is an asset.
• High level communication skills.
• Excellent attention to detail.
• Strong teamwork ability.
• Ability to multi-task.
• Very strong organizational skills.
• High level of computer skills including Outlook and Excel.
• High School Diploma.

Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edmonton, AB T6B 2Z7: reliably commute or plan to relocate before starting work (required)

Work Location: In perso