Customer Order & Fulfillment Specialist
at Open Text Corporation
Cork, County Cork, Ireland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 11 Nov, 2024 | Not Specified | 11 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision.
- Provide exceptional customer service by addressing complex inquiries and concerns promptly and professionally, always ensuring customer satisfaction.
- Identify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness.
- Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines.
- Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function.
- Handle more complicated order processing requests and escalations.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Cork, County Cork, Ireland
