Customer Planner – Assistant Manager- Czech – Remote Poland

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Planner – Assistant Manager- Czech – Remote Poland
The purpose of this role is to lead Customer Planner Team delivering flawless management of business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, Trade Terms setup and customer claims for the respective country responsible for.
General Responsibilities
Accountabilities
As a Customer Planner Market Facing / Team Lead You need to ensure that Your Customer Planner team:

Delivers high-quality support to Customer Account Managers in customer-related daily activities (like as but not only: promo creation in TPM, customer condition updates, assortment maintenance etc.), and interrelated processes (e.g. claims management), by creating and providing inputs on-time-in-full and according to requirements.

• Team members maintain strong collaborative relationship with internal stakeholders, most importantly with Customer Account Managers. Ensure positive VOC from stakeholders.
• Team is fully trained in tools used and processes to participate in.
• Keeps up to date all required trackers, SOPs, knowledge management tools etc.
• Delivers all required reports both for Genpact and for client on-time-in-full.
• Achieves KPIs / SLAs contractually agreed.
• Coordinate and resolve issues with excellent customer service FMEA

Responsibilities

• Manage a team of 10-15 direct reports
• First Point of Contact towards market stakeholder (esp. Sales team) in customer-related daily activities (like as but not only: promo creation in TPM, customer condition updates, assortment maintenance etc.), and interrelated processes (e.g. claims management) discrepancies.
• Owns Guardrails and Control points within the processes Customer Planner team is participating in:
• Daily tracking of fulfilment
• Identify hot spots / issues of misses through analyzing the data
• Lead corrective actions to resolve issues
• Participates in Short-term S&OP process by delivering required reports, analysis on-time-in-full, being present on decision making meeting, and ensuring that actions as output is the meeting are delivered by the team on-time-in-full.
• Identify problems/issues in day-to-day Operations and resolve them proactively with the Customer Planner team, or other respective L2 teams (Master Data, claims etc.), or escalating the missing information to the right departments.
• Lead performance calls with the client, owns minutes and actions to be done by the team.
• Ensures that absences or leaves in the team are quickly resolved, by maintaining a substitution plan with redistribution of tasks internally.
• As escalation person, owns and leads corrective actions in case of negative VOC, unsatisfactory collaboration between the team and the stakeholders, low performance of any team member.
• In case of issues proactive communication towards impacted roles, and if issues cannot be solved on team level, escalate quickly.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Excellent understanding of respective countries! Commercial environment and specifics.
• Excellent understanding of processes in Customer Planner scope, and the interrelated processes, role of Customer Planners are playing in those processes.
• Fair understanding of interactions between people, processes, and technology.
• Relevant years’ experience in managing a team
• Ability to communicate complex problems in a simple manner and be able to communicate in business language.
• Ability to work with imperfect information whilst still maintaining high standard, evidenced designs and documentation.
• Fluent in English. Proficient oral and written communication skills.
• Fluent in both Czech and English in verbal and written
• Detail-oriented with a focus on accuracy and precision.
• You are still responsible for your own results as a manager, and you also need motivate other to deliver with passion, creating an inclusive and engaging climate around you.
• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills.
• Strong analytical mindset, problem solving, organization skills, and attention to detail.
• Smart problem solver – generate good ideas and practical solutions.
• Strong team player, Dependable
• Able to manage their workload and ensure completion of tasks.
• Ability to prioritize tasks

Preferred Qualifications/ Skills

• Exposure to consumer goods industry
• Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
• Transitions Experience- Good to have transitioned 1 or more process successfully.

“What can we offer?
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
“As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobAssistant Manager
Primary LocationPoland-Katowice
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingAug 16, 2024, 2:42:08 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Manage a team of 10-15 direct reports
• First Point of Contact towards market stakeholder (esp. Sales team) in customer-related daily activities (like as but not only: promo creation in TPM, customer condition updates, assortment maintenance etc.), and interrelated processes (e.g. claims management) discrepancies.
• Owns Guardrails and Control points within the processes Customer Planner team is participating in:
• Daily tracking of fulfilment
• Identify hot spots / issues of misses through analyzing the data
• Lead corrective actions to resolve issues
• Participates in Short-term S&OP process by delivering required reports, analysis on-time-in-full, being present on decision making meeting, and ensuring that actions as output is the meeting are delivered by the team on-time-in-full.
• Identify problems/issues in day-to-day Operations and resolve them proactively with the Customer Planner team, or other respective L2 teams (Master Data, claims etc.), or escalating the missing information to the right departments.
• Lead performance calls with the client, owns minutes and actions to be done by the team.
• Ensures that absences or leaves in the team are quickly resolved, by maintaining a substitution plan with redistribution of tasks internally.
• As escalation person, owns and leads corrective actions in case of negative VOC, unsatisfactory collaboration between the team and the stakeholders, low performance of any team member.
• In case of issues proactive communication towards impacted roles, and if issues cannot be solved on team level, escalate quickly