Customer Program Specialist English/French/Arabic (m/f/d)

at  Husky Technologies

Are you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – we want you to join the Husky TechnologiesTM team!

JOB DESCRIPTION

As a member of the Customer Success Management (CSM) Europe team, you will be responsible for managing Advantage + Elite Contracts from order intake to delivery as well as to achieve the key performance indicators of the product. In this role, you will be a key contact for customers to ensure customer satisfaction and contract renewal.
You will report to the Director Customer Success located in Luxembourg.

QUALIFICATIONS

• Mechanical or electrical engineering or equivalent experience
• Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset
• Customer-focused attitude
• Excellent communication and coordination skills
• Strong organizational and project management skills
• Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members
• Good knowledge of all MS Office applications
• Logical thinking capabilities and continuous improvement attitude
• Fluent in English; French and/or Arabic considered an asset
  Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please

• Implements and leads the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)
• Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis
• Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way
• Ensures all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled
• Manages customer expectations to ensure complete alignment with the Contract objectives and goals Plan and schedule Contract timelines and milestones using the appropriate tools. Responsible for the milestones and deliverables.
• Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.
• Coordinate all activities related to the Contract implementation and ongoing activities.
• Focus should be in the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.
• Ensure customer is satisfied with contract Manage and lead weekly call with customer Escalate issues when required Builds relationship with customers Schedule upcoming work with Field Service teams