Customer Quality Engineer - CQE

at  MAHLE

MAHLE Electronic and mechatronics components are playing an increasingly crucial role in enhancing the efficiency of the powertrain and advancing e-mobility. With its electric drives, actuators and auxiliaries, and control and power electronics product groups, MAHLE offers relevant solutions in this area today.

YOUR EXPERIENCE AND QUALIFICATIONS

• University degree in a technical field (preferred in quality management, mechanical engineering, electrical engineering, or related disciplines).
• Experience in the field of quality in the automotive industry or manufacturing processes.
• Excellent knowledge of tools and techniques such as PPAP and 8D Problem Solving.
• Strong analytical skills and a systematic approach to problem-solving.
• Knowledge of ISO 9001, IATF 16949, and VDA 6.3 standards.
• Strong communication skills and the ability to collaborate effectively with internal and external teams.
• Proficiency in the English language, both written and verbal.

• Daily communication with customers regarding the quality of delivered products, addressing their requests and inquiries.
• Monitoring customer satisfaction and proactively implementing activities to improve the overall experience.
• Implementing actions to ensure product compliance with quality requirements and standards.
• Coordinating with the quality manager to efficiently resolve quality issues and implement corrective measures.
• Maintaining internal records and tracking customer complaints, as well as creating reports on quality status and improvement initiatives.
• Participating in product quality planning and control processes according to customer specifications and requirements.
• Regular reporting on product quality and processes in line with customer requirements.
• Monitoring quality performance and working on achieving targets related to complaint reduction and raising standards.
• Leading a problem-solving team using advanced methods and tools such as 8D Problem Solving and PPAP (Production Part Approval Process).
• Participating in the implementation and maintenance of standards like ISO 9001, IATF 16949, VDA 6.3, and customer-specific and internal company standards.
• Actively participating in internal and external audits of standards.
• Contributing to developing new projects from a customer quality perspective, providing support and guidelines for quality assurance throughout the product lifecycle