Customer Quality Engineer

at  Toyota

Oh what a feeling!
We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.
Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance.
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office.
• 11.5% Superannuation
• Wellness facilities – free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe.
• 10 days paid domestic and family violence leave.
• Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership.
• Paid volunteer days to support your community and matched giving program.
• 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave.

What you’ll contribute to
An exciting opportunity has become available for a Customer Quality Engineering Engineer who is primarily responsible for supporting the investigation and development of engineering countermeasures for identified product field issues in order to maximise customer satisfaction and safety.
The role is part of the Quality and Service division which is responsible for planning, coordination and execution of all customer first activities including customer support, warranty, service value chain, in-field product performance, customer quality engineering and Dealer operations kaizen in order to retain customers for life through optimised services and products, grow the market, contribute to profitability objectives and strengthen the Toyota brand.
This is a 12-month Max term role based in Altona North.

How you’ll make an impact

• Implement agreed field issue investigation and resolution processes and procedures consistent with set policies to ensure Early Detection Early Resolution (EDER) of field issues thus maximising customer satisfaction and safety
• Assist in the development of processes and procedures for field issue investigation and resolution to ensure EDER of field issues thus maximising customer satisfaction and safety
• Assist in the investigation of root causes of field technical problems collecting, inspecting and analysing all necessary information, data, parts and vehicles in collaboration with other teams across the Quality and Service division.
• Support the CQE team in achieving EDER of all field issues and where appropriate supports implementation of field fix processes.
• Assist in the preparation of visualisations and reports for field problems in order to achieve EDER objectives resulting in outcomes that enhance customer experience and brand perception.

Your attributes – If you’ve got one or more, we’d love to hear from you!

• You are Degree qualified in engineering or possess equivalent experience
• You ideally have experience in quality engineering
• You understand automotive/mechanical engineering
• You must be registered under the Victorian Business Licencing Authority – BLA
• You must have full driver’s licence

Make your impossible, possible & apply today!
Application close on 20th August 2024
You’re welcome to find out more by visiting our careers page:
www.toyota.com.au/careers
.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
Primary Location
Altona North - 494 Grieve Parade
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Please refer the Job description for details