Customer Quality Specialist

at  BCS Automotive Interface Solutions

Body Control Systems (BCS) Automotive Interface Solutions has a rich automotive history that dates back 70 years. We specialize in solutions for vehicle interior systems that ensures safe and comfortable control for the cars of today and the future. With over 4,500 employees globally in North America, Europe, Asia Pacific and South America, we are creating the future with our Advanced Human Interface Solutions.
Our “Surf ‘n Curve”, a holistic interior concept system, shows technologies which will help propel our customers goals of having the safest and best in class vehicles on the road – and that always focusing on the human being. One of the greatest revolutions may be JETDRIVE®. Check out our video below to see how our technology is not just part of the future of interior systems for automated vehicles, but the leader! - https://www.youtube.com/watch?v=7jFFSmUmyaU
A new and exciting road lies ahead of us now; are you in?

We’re currently looking for an excited and talented Customer Quality Specialist to help us push our organization forward by helping us in the following areas:

• Contact person for BCS customers in case of quality problems.
• Customer complaints - Contact person in case of customer quality problems. Keeps surveys of customer and intercompany complaints and is responsible for the accuracy of the data. Responsible for checking the accuracy of the content of invoices related to these complaints. Responsible for on-time and complete resolution of customer complaints and their documentation (by method 8D, in BCS AIS systems or in customer databases).
• Designs the action plans to fix quality problems.
• Customer audits - Cooperates in preparation of customer audits and visits and participates in their course. Continuously informs management about the state of customer satisfaction with the quality level.
• Reporting - Participates in the preparation of monthly quality reports for BCS AIS management. Responsible for QMS documentation in system documents.

If you feel you’re the right fit, please don’t hesitate to apply! For this role we’re requiring the following experiences:

• High school / University degree in mechanical or electronic field.
• Knowledge of the standards ISO 9000,IATF 16949.
• PC user skills.
• Driver’s license B.
• The knowledge of English - C1
• Experience in dealing with business partners.

Thank you for taking time to consider us. We look forward to reviewing your application!

• High school / University degree in mechanical or electronic field.
• Knowledge of the standards ISO 9000,IATF 16949.
• PC user skills.
• Driver’s license B.
• The knowledge of English - C1
• Experience in dealing with business partners