Customer Recovery Advisor

at  N Brown Group Plc

JOB DETAILS

Salary £24,506.79pa + Benefits
LocationManchester
Discipline Financial Services & Customer Operations
Reference019123
Contact NameZach Flynn
As a Recoveries advisor you will be an integral part of the financial services family. Working closely with our customers and your colleagues you will deliver a solution focussed approach to what can be challenging and complex situations. The ideal candidate will be bright, confident, and able to think on their feet with a truly customer focussed approach.

N BROWN – WHO WE ARE AND WHY WORK FOR US?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.
We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.
In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

What will you do as an Recoveries Advisor in FS at N Brown?

• Interacting with customers who may be in arears
• Negotiating payment plans
• Taking payments
• Logging and resolving complaints
• Assisting customer with budgeting
• Assisting customers with repayment offers
• Dealing with disputes
• Maintaining personal records
• Assisting vulnerable customers

WHAT SKILLS AND EXPERIENCE WILL YOU HAVE?

• Ability to operate in a regulated environment
• Ability to operate and interact using multiple contact channels (Telephony, Written, Digital)
• Driven and Able to work to KPI’s
• Problem solver
• Solution focused
• Ability to review and analyse information at a fast pace
• Ability to remain controlled in a challenging environment
• Ability to utilise multiple IT platform
• Demonstrate N-brown behaviours

WHAT HAPPENS WHEN YOU APPLY TO A ROLE AT N BROWN?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

What will you do as an Recoveries Advisor in FS at N Brown?

• Interacting with customers who may be in arears
• Negotiating payment plans
• Taking payments
• Logging and resolving complaints
• Assisting customer with budgeting
• Assisting customers with repayment offers
• Dealing with disputes
• Maintaining personal records
• Assisting vulnerable customer