Customer Relations Advisor

at  Admiral

ESSENTIAL SKILLS:

• Ability to put yourself in the customers shoes and communicate decisions with confidence and empathy by telephone and in writing.
• Strong attention to detail.
• Able to identify key complaint root causes and work with the wider business to influence reduction in complaint volumes.
• Deliver excellent customer service and be driven to do the right thing for our customers. Be passionate in putting things right when they have gone wrong.
• Have the ability to consider alternative means of resolution.

• Understanding, investigating, and fairly resolving customer complaints regarding their claim.
• Be empowered and trusted to take responsibility, making decisions, and using judgement to deliver a fair outcome.
• Review and suggest ideas on how to prevent the issues occurring again by recognising the root cause and recommending change.
• Help support the wider Claims area by adhering to our regulatory rulings and building confidence in complaint handling.
• Always deliver excellent customer service.