Customer Relations Associate

at  Everts Air

JOB SUMMARY

As part of the sales and marketing department, this role is integral to meeting Everts Air’s revenue targets by managing relationships with new and existing customers. This will be accomplished by becoming a trusted subject matter expert at coordinating the best shipping options for customers.
Compensation: $23.00/hr + DOE
Employment Type: Full-Time
Schedule: M-F 8:00AM to 5:00PM
FLSA Status: Non-Exempt
Regular/Temporary: Regular
Requisition ID: 587611093

Essential Functions
1. Collaborate and build relationships with existing customers through outbound sales calls, issuing quotes, preparing bids, and keeping customers apprised of relevant updates and changes.
2. Maintain existing accounts by providing support and relevant solutions to meet customer needs, conducting regular account analysis, and addressing any concerns in a timely manner.
3. Schedule and make outbound cold sales calls to leads generated from trade conferences, emails, and other outreach programs to identify new sales opportunities. Additionally, participate in community events to enhance Everts Air’s visibility within targeted markets.
4. Work closely with Everts Air Customer Service, Load Control, and Cargo departments to help ensure new and existing customers benefit from a seamless sale to service experience, especially with EAA and EAC charter services.
5. Observe and report on the competitive marketplace and prospective customers.
6. Collaborate with other departments to maintain comprehensive knowledge of Everts Air product offerings, processes, and changes to service.
7. Utilize Everts Air’s Customer Resource Management (CRM) platform to document sales activities, significant customer interaction, and competitive information.
8. Participate in conferences, exhibits, and trade shows to promote Everts Air services and business opportunities.
9. Assist with the implementation and tracking of marketing programs, including email, social media, and digital campaigns and events. Additionally, provide engaging and relevant photos to support these initiatives.
10. Provide feedback on departmental processes and assist in developing future goals. Participate in discussions defining objectives for the Sales and Marketing department that are achievable and realistic ensuring that they complement the company’s defined growth strategy.
11. Support and participate in an organizational culture in which a passion for continuous improvement is innate.
Additional Responsibilities:
Safety
1. Comply with all safety aspects, specific practices and procedures of the work scope and position(s).
2. Be familiar with the Company’s Safety Management System (SMS) and Occupational Safety Manual (OSM).
3. Contribute to the Safety Culture of the Company
4. Be familiar with Dangerous Goods Transportation requirements.
5. Practice good housekeeping and maintain a clean work area, free of hazards.
Security
1. Comply with all company security practices, policies, and procedures.
2. Maintain employee vigilance and report all security concerns.
Administrative
1. Ensure adherence to procedures that promote the health and welfare of all employees.
2. Ability to pass a background check.
Physical Abilities:
The physical requirements indicated below are examples of the physical aspects that this position must perform in carrying out essential job functions.
1. Ability to reach horizontally and vertically with arms. Sufficient dexterity to manipulate small objects and print or write legibly.
2. Requires the physical ability to sit for extended periods of time.
3. Shall perceive the nature of sound, near and far vision, depth perception, providing oral information, the manual dexterity to operate business related equipment, and handle and work with various materials and objects are important aspects of this job.
Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.
Qualifications
1. 2+ years of experience in cargo operations or a related field preferred.
2. Must be able to juggle multiple tasks and priorities simultaneously without compromising on quality. This requires a combination of focus, organization and superior time management skills.
3. Flexibility and adaptability are essential skills needed to remain calm and evolve to ensure any changes are dealt with swiftly.
4. Must have a working knowledge of computers, Microsoft Outlook, Office products, and be comfortable learning the company’s reservation and CRM systems. Experience with Teams and Hubspot preferred.
5. Must have strong listening skills with the ability to interpret and analyze customers’ needs.
6. Must possess a valid driver’s license.
Language and Communication Skills
1. Must have superior written and verbal communication skills, including a strong and confident phone presence.
2. Exceptional interpersonal skills and the ability to interact well with coworkers and customers.
3. Ability to read and comprehend instructions, correspondence, and training manuals.
4. Ability to effectively communicate information in one-on-one and small group situations.
5. Interacts regularly with the public over the phone, face-to-face, and via email.