Customer Relations & Logistics Manager

at  Seakeeper Inc

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other things you’ll need to succeed.

MORE DETAILS YOU’LL WANT TO KNOW

• You’ll be based in our Leesport, PA location full-time
• On-the-job training will be provided (we will help you become the Seakeeper expert!)
• You’ll report to the Director of Sales Operations
• Your team will consist of Customer Relationship Specialists and Logistics Coordinators

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Our gyro stabilizers eliminate boat roll and create a land-like experience on the water. We defy gravity and completely change the way people spend time on the water.
We started the company 15 years ago, and now 50% of the boats built annually in our core market are Seakeeper equipped. With our recent introduction of smaller units that are ideal for boats as small as 23 feet, there is a long road of growth ahead!
Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!
Sign-up to receive email updates about Seakeeper’s current open job opportunities: www.seakeeper.com/job-sign-up
Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need

Your team’s mission is to ensure we are striving to be a company that customers want to buy from by managing the customer experience from order receipt to delivery of products. Nearly all of our products are sold B2B to our boat builder (OEM) partners and our certified Seakeeper Dealers, who help us change the way people boat forever! You’ll oversee all logistics processes from transferring inventory, to assigning serial numbers to customer orders, to selecting carriers to ship each Seakeeper unit. You and your team will provide superb customer service to our partners and ensure a seamless transaction experience for our partners by:

• Reviewing sales orders input into our ERP system (NetSuite), ensuring pricing agrees to our contracted rates and orders are slotted based on customer request and availability
• Collaborating with customers to ensure receipt of payment and account requirements are met to ensure timely shipment of product and maximum backlog conversion each week, month, and quarter
• Managing A/R collections by reviewing and evaluating delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
• Overseeing the department’s customer communications and being the go-to resource when customer relations need to be escalated
• Ensuring email inquiries submitted to the department are answered in a rapid and professional manner, always within 24 hours or less
• Strategically managing end-to-end product flow from production to shipping warehouses including customer allocation and delivery
• Directing inventory transfers, including analyzing accessory kit needs for depots, working with the shipping team to get ready for depot trucks, and optimizing load plans
• Utilizing, updating, and communicating the production slot system, collaborating with production team, and communicating any shipping delays
• Driving timely shipment, tracking, and delivery of product in partnering with 3PL Logistics partners for all domestic and international shipments to meet customer due dates, maximize freight revenue, and minimize freight costs
• Updating and maintaining customer-level pricing records, including item-level pricing uploads
• Identifying and implementing process improvement projects to drive cross-functional team efficiencies with departments including Customer Relations, Logistics, Sales, Warehousing, and Manufacturing
• Driving automations in our ERP system (NetSuite) to reduce manual inputs and create systematic solutions in partnership with the Business Systems team
• Gaining expertise in the Partner Center to guide customers to self-service solutions and improve the customer experience with enhancement projects
• Setting goals for team members, motivating them, providing learning opportunities, and monitoring activity metrics to encourage growth
• Leading onboarding training of new hires and distribution of workload between team member

Your team’s mission is to ensure we are striving to be a company that customers want to buy from by managing the customer experience from order receipt to delivery of products. Nearly all of our products are sold B2B to our boat builder (OEM) partners and our certified Seakeeper Dealers, who help us change the way people boat forever! You’ll oversee all logistics processes from transferring inventory, to assigning serial numbers to customer orders, to selecting carriers to ship each Seakeeper unit. You and your team will provide superb customer service to our partners and ensure a seamless transaction experience for our partners by:

• Reviewing sales orders input into our ERP system (NetSuite), ensuring pricing agrees to our contracted rates and orders are slotted based on customer request and availability
• Collaborating with customers to ensure receipt of payment and account requirements are met to ensure timely shipment of product and maximum backlog conversion each week, month, and quarter
• Managing A/R collections by reviewing and evaluating delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
• Overseeing the department’s customer communications and being the go-to resource when customer relations need to be escalated
• Ensuring email inquiries submitted to the department are answered in a rapid and professional manner, always within 24 hours or less
• Strategically managing end-to-end product flow from production to shipping warehouses including customer allocation and delivery
• Directing inventory transfers, including analyzing accessory kit needs for depots, working with the shipping team to get ready for depot trucks, and optimizing load plans
• Utilizing, updating, and communicating the production slot system, collaborating with production team, and communicating any shipping delays
• Driving timely shipment, tracking, and delivery of product in partnering with 3PL Logistics partners for all domestic and international shipments to meet customer due dates, maximize freight revenue, and minimize freight costs
• Updating and maintaining customer-level pricing records, including item-level pricing uploads
• Identifying and implementing process improvement projects to drive cross-functional team efficiencies with departments including Customer Relations, Logistics, Sales, Warehousing, and Manufacturing
• Driving automations in our ERP system (NetSuite) to reduce manual inputs and create systematic solutions in partnership with the Business Systems team
• Gaining expertise in the Partner Center to guide customers to self-service solutions and improve the customer experience with enhancement projects
• Setting goals for team members, motivating them, providing learning opportunities, and monitoring activity metrics to encourage growth
• Leading onboarding training of new hires and distribution of workload between team members