Customer Relations Manager

at  Ilqah

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2025Not Specified30 Oct, 20243 year(s) or aboveOperations,Interpersonal SkillsNoNo
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Description:

JOB DESCRIPTION:

  • Develop and implement customer service strategies.
  • Manage customer feedback, complaints, and concerns.
  • Build and maintain customer relationships.
  • Analyze customer data, preferences, and behavior.
  • Identify and address customer pain points.
  • Collaborate with teams to resolve customer issues.
  • Develop and manage customer loyalty programs.
  • Monitor customer satisfaction metrics.
  • Create and manage customer communication channels.
  • Ensure customer-centric culture within organization.

JOB REQUIREMENTS:

  • Bachelor’s degree in Business, Marketing, or related field.
  • 3+ years of customer relations experience.
  • Excellent communication, interpersonal skills.
  • Strong analytical, problem-solving abilities.
  • Ability to work varied shifts, including weekends.
    Job Category: Operations
    Job Type: Full Time
    Job Location: Duba

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Business marketing or related field

Proficient

1

Dubai, United Arab Emirates