Customer Relations Manager

at  Sytner Group

Porsche Centre Chester are looking to recruit an experienced and successful Service Reception Manager to oversee the department.
Reporting in to the Head of Aftersales, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

ABOUT YOU

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, Porsche brand experience is preferred for this role but not essential.
The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach the Service Advisor Team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of clients.
You will need to be a leader of people and an ambassador for the brand and dealer group.
You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the client at the heart of everything you do in this rapidly growing department.
Your communication skills will be outstanding as you and your team are the bridge between the client and the service department.
You will also need a proven track record in customer experience/satisfaction measures.
Candidates will also need demonstrate a stable career path, a “can do” attitude and be willing to work shoulder to shoulder with their team.

Please refer the Job description for details