Customer Relations Manager

at  Taylor Wimpey

Date: 21 Aug 2024
Location: Sunderland, GB, SR5 3XB
Company: Taylor Wimpey
Department Function
The central Customer Service function, led by our Customer Director, supports BU teams in continually improving the customer experience. They work closely with Managing Directors, and Customer Directors in each region, providing guidance and clarity around both day-to-day customer matters and longer-term business change.
Job summary/Purpose
To act as the customers’ key point of contact in the Taylor Wimpey Customer Journey from the point they are introduced to their home onwards, managing the customer relationship face to face. The Customer Relations Manager plays a key role in confirming our homes are at the required standard at the point of handover; and thereafter in managing resources directly, to address and resolve any customer issues in the most efficient, positive and reliable manner.
Primary Responsibilities

Please refer the Job description for details