Customer Relations Officer
at ASE EDUCATION GROUP PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Oct, 2024 | USD 3500 Monthly | 31 Jul, 2024 | 2 year(s) or above | Management Skills,English,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS AND SELECTION CRITERIA
- Diploma/Degree in Business or related field.
- Proficient in listening, speaking, and writing in English.
- Minimum 1 – 2 years experience in customer relations or related fields
- Meticulous with a creative flair
- Strong organizational and time management skills
- Good interpersonal and communication skills
- Responsible, proactive and able to work autonomously in a fast-paced environment
Responsibilities:
- Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
- Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
- To develop, manage and maintain strong relationships with Customers.
- Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
- Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
- Act as a brand guardian for online and offline communications.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Business or related field
Proficient
1
Singapore, Singapore