Customer Relations Officer

at  Jubaili Agrotec Limited

Jubaili Agrotec is continuously expanding in the African markets in order to build a brighter future for the agricultural sector. Much like our beloved farmers, Jubaili Agrotec planted its first seed in the heart of Africa. Our dedication to providing high-quality agricultural products and sustainable solutions has helped the company to grow its roots and cover 6 countries and 16 markets.
We are recruiting to fill the position below:

REQUIREMENTS

• First Degree (HND/B.Sc.) in any discipline
• The candidate must have at least 1– 2years of relevant working experience
• Excellent verbal and written communications skills with attention to details
• Knowledge of MS Office (Excel, word and PowerPoint etc.)
• Ability to understand customer’s needs & resolve issues related to customer’s complaint
• Fluent in speaking of English & Yoruba.

• Making outbound calls to customers
• Sending emails for In/outbound calls (customers’ complaint) to concerns party and ensure all complains are resolve appropriately
• Follow up with customers on complains resolution
• Document and record all in/outbound calls
• Prepare KYC reports for sales representative and follow with KYS progress report
• Update new account online via the customer card platform
• Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
• Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
• Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
• Providing necessary customer’s document for litigation