Customer Relations Officer
at WHEELERS ESTATE PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Nov, 2024 | USD 3000 Monthly | 09 Aug, 2024 | N/A | Service Quality,Mandarin,English | No | No |
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Description:
JOB REQUIREMENT
- Be able to work in a standing position for long periods of time
- Effectively bilingual in English and Mandarin and able to communicate clearly and efficiently to our guests
- Strong customer oriented mindset with good communication, interpersonal and problem-solving skills and ability to take pressure
- Exceptional grooming habits and positive attitude with an interest in delivering excellent service quality to customers
- Computer literate (Microsoft Office / Excel) and internet savvy
- Must be able to work on weekends and public holidays
How To Apply:
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Responsibilities:
- Responsible for welcoming customers in a courteous and prompt manner and lead them to a prepared table in accordance with outlets’ seating procedures
- Attend to customers’ enquiries and/or feedback, promotion packages via phone calls and email timely, professionally and in an efficient manner and make outbound calls when needed
- Respond appropriately to enquiries / feedbacks and escalate when needed
- Answer calls, process customers’ reservations and update system accordingly
- Ensure PDPA compliance when handling personal data of customers
- Coordinate private events for large group reservations
- Provide customers with estimated waiting time
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Hotels / Restaurants
Customer Service
Graduate
Proficient
1
Singapore, Singapore