Customer Relations Specialist - Every Saturday from 4:00p-12:00a

at  Waverly Heights

Are you a warm and engaging individual with the ability to make people feel welcome? Waverly is currently looking for a Customer Relations Specialist who has a hospitality mentality and enjoys supporting all member of the community! This position plays a crucial part in creating a positive and reassuring experience for residents, staff members, and guests.

• Greeting and directing visitors, residents, and guests with warmth and professionalism, ensuring a memorable first impression
• Answer incoming calls, route them to the appropriate personnel, and provide information as needed
• Monitoring alarm systems to ensure the safety of the community, responding promptly and effectively to any emergencies
• Act as the primary point of contact during emergency situations, coordinating responses and ensuring the safety of residents
• enforce community policies and regulations to maintain a secure and orderly environment for residents and guests
• monitoring and control entry and exit points, verifying the identification of visitors and vendors
• positively interacting with resident families and promptly addressing any concerns
• following all guidelines related to confidentiality and HIPAA.
• performing other duties to support excellent customer service to all individuals served.

This position requires exceptional interpersonal and communication skills to create positive connections with residents, visitors, and staff members. Previous related experience is preferred. Our ideal candidate will have a positive attitude, work well in a team environment, and have the ability and willingness to learn. Waverly Heights provides a friendly work atmosphere along with great pay and benefits to support each employee’s well-being and success!
Waverly Heights provides excellent educational assistance opportunities to all team members!

Please refer the Job description for details