Customer Relations Specialist, Finland

at  Bondora

At Bondora, our mission is clear: to empower people to enjoy life more while alleviating the stress of managing finances. Founded in 2008, Bondora has proudly served a diverse community of over 1 million customers for an impressive 16 years.
As a rapidly growing financial technology company, we’re reaching new heights with a bold vision. We’re set to acquire a banking license, unlocking a world of possibilities for our customers. Our investment product is available Europe-wide, and we’re actively expanding our loan product footprint to 11 new countries.
Join us on this journey and let’s build the future of finance together!

WHAT IS THIS ROLE ABOUT?

We are looking for a motivated and empathetic Customer Relations Specialist to join our team. In this role, you will be the voice of Bondora, handling incoming requests and inquiries from Finnish-speaking customers. Your mission is to provide exceptional support, troubleshoot issues, and contribute to building a strong brand presence by ensuring a high level of customer satisfaction. You will play a key role in improving our service quality and maintaining our reputation as a leading financial platform.

WHAT WOULD ENSURE SUCCESS IN THIS ROLE?

• Fluency in Finnish and English: You must have excellent written and verbal skills in both languages to effectively handle customer queries.
• Experience in Customer Support: Previous experience in a customer service role is essential. Experience in finance or fintech is a strong plus.
• Strong Communication Skills: Ability to communicate clearly, empathetically, and professionally with customers.
• Problem-Solving Abilities: A proactive mindset to troubleshoot issues and suggest solutions effectively.
• Adaptability: Open to learning, detail-oriented, and comfortable working in a fast-paced environment.

WHAT CAN YOU EXPECT AT BONDORA?

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.