Customer Relations Specialist (Part-time)

at  Flanagan Foodservice

At Flanagan Foodservice, we’re more than just the biggest family-owned food distributor in Canada; we’re a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we’ve been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we’re on the hunt for imaginative minds, business strategists, and food lovers. Are you prepared to be part of the legacy?
A Culture of Innovation and Creativity: We value fresh ideas and perspectives, innovation and collaboration, where employees can thrive and make meaningful impact. If you’re passionate about making a difference, you’ll fit right in.
Family Values and Professional Opportunities: Experience the integrity of a family-owned business combined with the exciting growth opportunities of a leading industry player who is scaling up quickly with technology.
Outstanding Employee Benefits: From profit-sharing, pension programs and comprehensive health benefits, we invest in your well-being. We celebrate and reward your achievements.
Personal and Professional Growth: We champion your growth with a wide range of career advancement opportunities tailored to your strengths and aspirations. There is no better pairing than a foodie with an awesome career in the foodservice industry!
We are currently hiring for a Part-time Customer Relations Specialist in Kitchener. If you’re highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

POSITION SUMMARY:

The Customer Relations Specialist is a highly organized service professional with a passion for providing service excellence. You excel at customer relations and succeed in supporting everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Completion of Grade 12 required.
• Possess a high level of professionalism and dedication to customer service.
• Strong time management and organization skills to manage multiple tasks and manage tight deadlines.
• Good computer skills and proficient using MS Office application (Outlook, Word, Excel) required.
• Ability to remain calm under pressure, and handle stressful situations.
• Must have the ability to work effectively within a team, as well as independently with minimal supervision.
• Good critical thinking skills to solve problems and handle difficult situations in a professional manner.
• Flexible to support the scheduled shift, and ability to work weekends and statutory holidays as assigned.
  Be part of the legacy.
  All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company’s policies and procedures.
  Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations

• Support a variety of customer service duties including answering calls and taking orders, calling customers, and keying in orders into Ordering System.
• Analyze, Track, and enter credit requests.
• Run various computer reports, and maintain spreadsheet tracking/data with accuracy.
• Collaborate with purchasing, traffic, warehouse, sales, credit, customers and vendors.
• Build positive relationships with internal and external clients and business partners.
• Provide assistance and support to Territory Managers and their pursuits of business.
• Handle reships including effective costing/savings opportunities with couriers and product.
• Investigate issues to resolve problems and efficient solutions.
• Demonstrate a constant willingness to ensure customer satisfaction at all times.
• Other duties as assigned.