Customer Relationship Advisor

at  Education Personnel Management Ltd EPM

We have an exciting opportunity for a Customer Relationship Advisor to join our Sales Team based in Huntingdon.
We are an award-winning and accredited education services business with 30 years of expertise. We are 100% dedicated to education and our expert team of over 240 highly qualified employees support more than 2,350 Schools and Trusts nationwide.
Technology is key to our business; however, people are at the heart of what we do. Our culture is unique and built upon the motivation and passion of our team. We encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential.

REQUIREMENTS:

• Excellent verbal and written communication skills
• Exceptional organisational and time management skills, with the ability to prioritise and meet deadlines.
• Strong interpersonal and communication skills, with the ability to collaborate with internal and external stakeholders.
• Detail oriented with high level of accuracy.
• Experience of consultative selling over the phone
• Experience of using HubSpot and WordPress would be desirable.

• Responsible for managing and retaining a personal portfolio of EPM customers.
• Ensure customers receive the highest possible level of service, resulting in improved satisfaction and retention.
• Be the first point of contact for those customers and monitor how services are performing through our Customer Communication Platform.
• Proactively meet with customers to understand their goals and challenges, in both online and face to face settings.
• Support with organising customer user groups, forums and events for our key regions and local authority areas.
• Proactively cross-sell additional EPM services to maximise account revenue (Payroll, HR advisory, Finance, MAT Development)