Customer Relationship Advocate

at  ImOn Communications LLC

Description:
ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Customer Relationship Advocate to join our team.
At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.
The Customer Relationship Advocate technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.

• Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers.
• Demonstrate active listening and effective communication to ensure a mutual understanding of customer’s concerns.
• Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer’s expectations while minimizing need for further escalation.
• Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
• Promote ImOn products and services based on a logical relationship to the customer’s needs and in accordance with business goals.
• Analyze and solve problems regarding billing, service, or sales issues.
• Demonstrate punctuality and consistent attendance.
• MUST be able to work a flexible schedule. Shift will fall between the hours of 8am and 7pm, Monday through Friday. Saturday rotation is required.
  Requirements: