Customer Relationship Engineer

at  Faurecia

MINIMUM EDUCATION LEVEL

• Bachelor’s degree in engineering with a Master’s degree in engineering preferred

PROFESSIONAL EXPERIENCE

• Minimum 5 years of experience in combining development and production
• Customer management experience
• Experience and success managing a functional network

SKILLS AND COMPETENCIES

• user of MS Office, MS Project, Internet
• Knowledge of the automotive industry
• Results and teamwork orientation
• Minimum bi-lingual (English required)
• Good knowledge of quality standards, tools and methods (PPAP, 8D, FMEA, control plan)
• Strong Customer satisfaction orientation
• Above average communication skills and interpersonal skills
• technical knowledges
• knowledges in technical documentations and drawings

Are you an engineer with a strong customer satisfaction orientation and a passion for quality? Do you have experience in managing technical meetings, audits, and validations with customers? If so, you might be the ideal candidate for the Customer Relationship Engineer role at Forvia!
Forvia, a leading automotive technology leader, is seeking a dynamic Customer Relationship Engineer to join our team at our cutting-edge facility.

As a Customer Relationship Engineer at Forvia, you will play a pivotal role in enhancing customer satisfaction through meticulous attention to our production processes. Your key responsibilities will include:

• Developing the customer satisfaction by relying on a controlled production process
• Organizing and participating in all technical meetings with the customer
• Solving technical problems, managing changes, and ensuring progress
• Auditing all related storage sites and the customer assembly line to ensure the compliant use of our products
• Defining and enforcing the scale of demerit products coherent with the customer’s specifications
• Managing and guaranteeing resolution of customer concerns and working closely with Production Quality
• Update control plan, be part of FMEA revision
• Validate initial samples (PPAP, ECR management with customer)