Customer Relationship Lead - Practitioners

at  Property Exchange Australia Limited

HI, WE’RE PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

• Maintain trusted, effective and productive relationships with practitioner customers to ensure loyalty, retention, and satisfaction with PEXA’s service levels.
• Develop relationships with new and existing customers, understanding the customers business needs to drive increased utilisation of PEXA’s products.
• Provide operational reports and tailored insights to customer base on enhancements, functionality, and new products.
• Planning and conducting appointments & communications with customers aligned to retention strategy.
• Canvass potential customers, converting leads as measured by set targets.
• Proactively convert leads in an efficient manner, as measured by set targets.
• Drive increased utilization of PEXA Products and Services measured by set targets.
• Represent a knowledgeable, efficient, and professional image of PEXA to target markets by handling business in a respectful and professional manner.
• Advocate and deliver data insights, to drive behaviour and innovation in our customers’ businesses.
• Act as a feedback conduit between our customers and internal PEXA teams.
• Address practitioner concerns and ensure resolution of issues in a timely manner and follow up where required.
• Owning and resolving outcomes for customer issues, queries and blockers for transactions – ie. First point of escalation.
• Support and close out customer feedback – Core platform & product feedback loops.