SKILLS AND QUALIFICATIONS:

• Bachelor’s degree required
• 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required
• Ability to be flexible and adaptable
• Ability to prioritize, execute projects, and manage time effectively
• Empathetic, customer-first attitude
• Experience with SaaS, preferred
• The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website.
  

  LI-Remote

Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark’s team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark’s SaaS offerings to inform the growth process and product roadmap