Customer Relationship Manager

at  Mancini Legal Limited

OVERVIEW

Mancini Legal is a well- established law firm based in Horsham, providing comprehensive legal services to our valued clients. We pride ourselves on delivering exceptional legal solutions with a personal touch.
We’re seeking a proactive Customer Relationship Manager to strengthen our market presence and nurture client relationships. This role is crucial in driving our firm’s growth while maintaining our reputation for excellence in legal services.

REQUIRED SKILLS & QUALITIES:

• Proven track record in business development or relationship management, ideally within legal or professional services
• Dab hand at building and maintaining professional relationships
• Solid grasp of the legal services marketplace
• Top-notch communication and people skills
• Smart and professional manner
• Self-starter with plenty of get-up-and-go
• Capable of working brilliantly with legal professionals
• Spot-on organisational and time management skills
• Knowledge of Horsham and the surrounding Sussex business community (preferred)

• Develop and maintain strong relationships with local businesses, mortgage lenders and estate agents throughout Sussex
• Source and qualify new business leads whilst managing the sales pipeline
• Carry out regular client care rings to ensure satisfaction and identify additional legal requirements
• Ring round completed matters to gather feedback and maintain client engagement
• Put in place and manage client retention programmes
• Act as ambassador for Mancini Legal at networking dos and industry events
• Work alongside our legal teams to ensure tip-top client communication
• Keep tabs on and boost the firm’s standing in the local business community