Customer Relationship Manager UK & DACH Region (m/f/d)

at  FACTFinder Holding GmbH

YOUR MISSION

• Build and nurture long-term, impactful relationships with customers across the UK and DACH regions, managing a dedicated portfolio of clients.
• Act as a trusted advisor, understanding client needs, and delivering tailored solutions to help them achieve their e-commerce goals and KPIs.
• Proactively identify at-risk accounts, implementing retention strategies and to prevent churn and ensure customer satisfaction.
• Collaborate closely with internal teams (Consulting, Development, Service Desk) and external partners to enhance client outcomes and resolve issues quickly.
• Lead proposal development and drive contract negotiations with key decision-makers, while independently executing sales campaigns.
• Maintain detailed records of all sales activities and client interactions in our CRM system, while developing and managing a robust sales pipeline.
• Engage regularly with C-level executives and stakeholders, ensuring strong, value-driven relationships.

ABOUT US

FactFinder is the European leader in eCommerce product discovery and search. Using authentic intelligence, the unique combination of artificial and human intelligence, FactFinder understands every shopper’s intent from the first click – increasing conversions and boosting revenues by over 30%.
For over two decades, FactFinder has been trusted to support billions of search queries a year, for thousands of B2B and B2C brands including Intersport, White Stuff, OBI, Stihl, and MyTheresa. FactFinder is headquartered in Germany, with offices in Berlin, London and Stockholm. Visit www.fact-finder.com for more information.

Please refer the Job description for details