Customer Relationship Officer

at  ADIB Abu Dhabi Islamic Bank

JOB DESCRIPTION

Role : Customer Relationship Officer
Location : Al Ain

ROLE PURPOSE:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

KEY ACCOUNTABILITIES OF THE ROLE

These are the main responsibilities of this role:

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

1. Broad knowledge of ADIB’s Retail Banking financial products & services
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Good Knowledge of UAE banking practices, regulations & risks
4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training skills
8. Sales skills
9. Management Information skills
10. Computer skills
    Job ID 300002343663188