Customer Relationship Officer

at  ADIB Abu Dhabi Islamic Bank

JOB DESCRIPTION

Role : Customer Relationship Officer
Location : Dubai

PREVIOUS EXPERIENCE:

Minimum 2 years’ experience as a Customer Relations or similar roles in a banking environment
Job ID 300002248236761

ROLE PURPOSE:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

KEY ACCOUNTABILITIES OF THE ROLE

• Deposit account documentation.
  Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills