Customer Relationship Officer

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

AS CUSTOMER RELATIONSHIP OFFICER AT EMIRATES NBD, YOUR ROLE IS

To provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

RESPONSIBILITIES

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests, FDs Requests and Account Maintenance requests - to be validated and tracked in track BPM
• Account Opening – check for completeness of documentation and tracking in track soft
• Credit card application – Check for completeness of documents and form before sending the same to Cards Team
• Liaising with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking CentersSet and track sales account targets

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED THE FOLLOWING SKILLS AND EXPERIENCE…

• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the BankExperience in Finacle, Fin One, MS Excel and MS office