Customer Relationship Officer

at  Nexa

PT Internet Mulia Untuk Negeri (NEXA) adalah perusahaan swasta, bergerak di bidang IT Solutions. Mengikuti tren teknologi yang berkembang saat ini, kami mengerjakan sektor jalur solusi komunikasi data dan IT langsung kepada konsumen akhir, terutama untuk layanan akses Internet dan komunikasi multimedia.
Mengutamakan Service Quality dan Service Satisfaction, NEXA diisi oleh staf dan tenaga ahli profesional, berpengalaman serta kompeten dengan dukungan vendor terbaik.
Documenting processes and logging technical issues, as well as customer compliments and complaints
Identifying customer needs and taking proactive steps to maintain positive experiences and up selling.
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Great interpersonal and relationship-building skills
Have interested in selling field
Exceptional interpersonal skills and a client-centered approac

Please refer the Job description for details