Customer Relationship Officer

at  Thamrin Group

ABOUT THE CHALLENGE

Are you a dynamic professional with a passion for customer relations in the automotive industry? Do you excel in building strong customer relationships and possess a keen eye for detail? If you have a knack for delivering exceptional customer service and thrive in managing client interactions, you might be the perfect fit for us!
As a Customer Relation Officer, you will be responsible for managing various aspects of customer interactions and contributing to the strategic direction of our customer relationship initiatives.

REQUIREMENTS:

• Possess a Bachelor’s degree in Business Administration, Marketing, or a related field from a reputable university.
• Demonstrate a minimum of 1 years of hands-on experience in customer relations
• Present a strong and diverse portfolio that highlights past accomplishments in customer service and relationship management.
• Showcase strong interpersonal skills and proficiency in handling customer inquiries to bring innovative and practical solutions to customer relationship challenges.
• Present a professional appearance and demonstrate excellent personal grooming standards

OUR SELECTION PROCEDURE IN A NUTSHELL

If you want to become a part of our highly motivated and vibrant team, please click on the ‘Apply for Position’ button to send us your application! We are looking forward to hearing from you

• Take charge of managing customer interactions from initial contact through resolution, ensuring adherence to customer service standards and satisfaction levels.
• Address and resolve customer inquiries and complaints promptly, demonstrating the ability to pivot and meet evolving customer needs.
• Build and maintain strong relationships with customers, ensuring high levels of satisfaction and loyalty.
• Collaborate with the sales and service teams to enhance the overall customer experience.
• Exhibit a positive attitude, result-oriented mindset, and strong communication skills. Foster a collaborative environment, demonstrating effective teamwork and the ability to lead and motivate team members.