Customer Relationship Operations Support

at  Arden and GEM Commissioning Support Unit

The role of Customer Relationship Operations Support is vital to ensuring we continue to have an understanding of our customers, the opportunities being developed and the insight of our market. Working closely with the Director – Bids & Development, Client Business Partner and Customer Account Directors you will be responsible for managing and administering the Customer Relationship Management (CRM) platform (based on SalesForce), being deployed by Arden&GEM, and the CRM processes of the Commercial Directorate, coordinating production of CRM dashboards and reports, supporting system usage, training of users of the bespoke CRM system and becoming the ‘go-to’ person for the CRM platform positively and quickly responding to requests for help.
You will also be responsible for providing additional CRM support across the many aspects of the Commercial Directorate. You will be expected to support the business and development agenda of Arden & GEM including, but not limited to, income generation projects. This requires flexibility to support the developing priorities across the Commercial Directorate.
Directly responsible for operation of the Arden&GEM CRM platform (based on SalesForce) which includes direct management of the system, planning & providing training &support to users, production of dashboards & reports, data entry & data management, promotion of system use & being an advocate for usage of the CRM system & underlying business processes. The planning & coordination of any system upgrades, including minimising & communication any potential disruption to users.
Promoting &d directly support the use of the CRM system across the Commercial directorate & wider organisation. Engaging with members of the teams to better understand the growth requirements of the system & develop &launch implementation.
Lead on the Customer Relationship support operations & administrative processes within the Commercial Directorate.

Please refer the Job description for details