Customer Relationship Specialist - Ballina

at  Bank of Queensland

ABOUT YOU

As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating: • Excellent customer service experience, preferably from the banking industry • Exposure to consumer lending would be advantageous • The drive to build long lasting relationships and positive customer experiences • Contributor to a collaborative team environment • Willingness to go above and beyond for your customers and colleagues • Driven to take a personalised approach with every customer interaction • “Can do” approach to all aspects of your role • Ability to learn and confidently use a number of technical financial systems • Excellent written and verbal communication skills and strong attention to detail

ABOUT US

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Rockhampton team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want to hear from you! The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required. The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.