Customer Renewals Executive

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a
growing, impactful, and supportive team, the Customer Renewal Center is the place for you!

WHAT YOU’LL DO:

As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and
continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

RENEWAL EXECUTION TASKS:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product
  portfolio and entitlement metrics, and support on transactional steps related to renewals and

replacements.

• Leverage internal SAP networks to navigate cross-functionally and regionally.
• Possess knowledge of SAP Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
• Knowledgeable in commercial metrics and forecasting principles.

The Customer Renewal Center’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us!