Customer Research Surveyor

at  TfGM

WHO ARE WE?

We are seeking Customer Research Surveyors to join our Surveys, Research and Analysis team. We are responsible for collecting high quality transport data through a range of transport-related consumer surveys and research which will be used to enhance transport services across Greater Manchester. It is a fast-moving operational department with frequently changing schedules aligned to client requirements.

YOUR ROLE

As a Customer Research Surveyor you will undertake many different types of surveys, most involve face to face interviews with members of the public on the bus, tram or rail networks as well as monitoring various modal traffic flows. You will record the data in a hand-held data capture device and surveys are undertaken whenever Public Transport is in operation. As an Ambassador for TfGM you will relate to the public tactfully and deliver excellent customer service. You will be comfortable in the use of handheld and tablet computer devices and the use of apps.
For more info see role profile attached below.