Customer Resolution Specialist

at  Satair AS

WOULD YOU LIKE TO MAKE A DIFFERENCE TO OUR CUSTOMERS WITHIN AN EXCITING INTERNATIONAL CONTEXT?

We are looking for new colleagues to join our high-performing Customer Resolution team in Kastrup, Denmark!

WE EXPECT OUR NEW TEAM MEMBER TO BE:

• A proactive team player who has a structured approach to work and solving especially complex tasks.
• Motivated by having many touchpoints and ensuring cooperation with internal and external stakeholders.
• Able to work within a multicultural environment.
• Service-minded, conscientious, flexible and able to understand customers’ needs.
• Excellent in both written and verbal English communication skills.
• Able to stay composed in all situations.
• Demonstrates responsiveness, ownership, accuracy, and integrity in all transactions.
• Not afraid of speaking up and having an open mindset.
• Previous experience working in the aviation industry and having a technical background would be an advantage but not a prerequisite.
• Having experience working with SAP (ERP) and Fresh Desk would be an advantage but not a prerequisite.
  BUT, most importantly, we are looking for the right PERSON to join our great team of 34 people with 14 different nationalities – a team where we depend on each other to keep performance high.

EXPERIENCE LEVEL:

Professional

• Processing requests received by e-mails and phone
• Following up on orders to ensure KPI’s such as delivery on time and customer satisfaction
• Handling customer inquiries and complaints
• Acting as the global contact on a daily basis to supply management, warehouse, shipping, sales, product management, accounting etc.
• Acting as back-up for your colleagues when needed
• Working together with stakeholders to meet the target dates
• Alignment meetings with internal stakeholders and customers when neede