Customer Safety Administrator

at  Abri

We’re looking for a new Customer Safety Administrator to join our Fire Safety Team until 31 March 2025, where you’ll support with the delivery of Monthly Fire Safety Inspections.
You’ll work closely with our Customer Fire Safety Supervisor & Inspectors to co-ordinate and make sure the smooth delivery of our fire safety inspections of communal areas is achieved including any follow-on work. This will include raising jobs, assisting with access issues, organising removal of customer items from communal areas into storage and eventual return or disposal keeping our data up to date.
Strong admin experience is required, as well as a passion for spreadsheets. You’ll be working in a small team to make sure our customers properties are safe and our records are accurate. You will also be delivering excellent customer service to our internal and external customers, with prompt responses to emails and excellent communication skills. You’ll bring a self-motivated, enthusiastic and solution focused attitude to the role.
We offer hybrid working so, when you’re not working from home, you’ll be able to be based out of either out Eastleigh office (SO50 6AD), Horndean office (PO8 9NN), Bracknell office (RG12 1RF) or our Yeovil office (BA22 8WN)
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today!
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details