Customer Sales Advisor

at  St John Ambulance Cymru

Base Location: Either Cardiff or Wrexham
Further details, full job description and link for the application form can be found on our website Careers | Work With Us | St John Ambulance Cymru (sjacymru.org.uk). Applications made through Indeed will not be considered.

JOB OVERVIEW

We are looking for someone who will be responsible for promoting and selling our diverse range of training courses to new, current, and lapsed accounts via inbound calls, outbound calls and email. Product knowledge, and outstanding customer service skills will be instrumental in ensuring customer satisfaction and reaching departmental goals.

• Handle Inbound calls and email enquiries in a professional manner ensuring that customers’ needs are identified and met. Answer incoming calls promptly and professionally addressing enquiries, providing information, and resolving issues to ensure excellent customer service through effective communication.
• Provide exceptional service to new and existing customers to develop relationships and offer the best solution for their training requirements.
• Follow sales process, using active listening and open questions to maximise on every opportunity and ensure a consistent and positive customer experience.
• Maximise opportunities on all calls to cross and upsell both training courses and supplies products.
• Identify complex course opportunities and recommend tailored bespoke training courses.
• To build and maintain relationships and provide accurate and up to date information about courses St John Ambulance Cymru offer.
• Proactively reach out to new and existing customers by making outgoing calls in line with departmental KPI’s.
• Maintain accurate customer records and client notes to create a seamless and positive customer-centric journey.
• Complete strategic new business prospecting to identify areas of opportunity and growth.
• Connect and engage with new business prospects providing informative sales calls to highlight St John Ambulance Cymru’s unique selling points and benefits.
• Follow up calls to existing customers to build relationships and establish further training requirements.
• Collaborate with members of the team to achieve team sales targets and contribute to overall business growth.
• Work to monthly KPIs, focusing on conversion rates, booking numbers and call productivity to evaluate and assess monthly performance and successes.
• Overcome objections professionally by using sales skills and in-depth product knowledge, whilst being aware of our position against competitors
• Address customer concerns and complaints with empathy and ownership to drive positive customer outcomes.
• Work closely with management to identify and evaluate tender opportunities by monitoring procurement portals and establishing strategic partnerships to secure new contracts.
• To Keep abreast of changes and new developments with regards to health & safety law and associated codes of practice.
• To be proactive and liaise with management regarding ongoing business opportunities
• Produce invoices, credits, and process payments.
  Job Type: Full-time
  Pay: £21,846.00-£24,226.00 per year

Additional pay:

• Commission pay

Benefits:

• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Wrexham LL13 7YL
Application deadline: 02/02/2025
Reference ID: CSA-Wrex