Customer Sales Executive (Part-Time)

at  HONG FOOD ENTERPRISE PTE LTD

JOB REQUIREMENTS:

• Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.
• 2 years of proven experience in customer service or account management in a B2B environment.
• Strong communication and interpersonal skills.
• Client-focused with a proactive attitude in problem-solving and conflict-resolution abilities.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

• Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
• Provide prompt and accurate responses to client queries regarding products, services, and order status.
• Build and maintain strong, positive relationships with key clients to ensure their satisfaction.
• Manage and process client orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams to fulfil customer requirements.
• Monitor the progress of orders, resolving any issues that may arise.
• Address client issues or concerns in a timely and effective manner, ensuring client’s satisfaction.
• Proactively identify potential issues and take action to mitigate them before they impact the customer experience.
• Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
• Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).
• Work closely with the sales and account management teams to ensure alignment on client strategies.