Customer Sales Representative ( Hindi )

at  Digipay

Key Responsibilities:
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
Address customer concerns and resolve complaints effectively while maintaining a positive image.
Problem Resolution:
Troubleshoot customer issues, ensuring timely resolution.
Escalate complex problems to relevant teams and follow up to ensure resolution.
Product/Service Knowledge:
Stay updated on company products, services, and policies to provide accurate information.
Educate customers about product features and benefits.
Documentation and Reporting:
Log customer interactions, inquiries, and resolutions in the system accurately.
Prepare and submit regular reports on customer feedback and recurring issues.
Team Collaboration:
Work closely with other departments to address customer issues and enhance the overall customer experience.
Participate in team meetings, training sessions, and process improvement initiatives.
Continuous Improvement:
Identify opportunities for improving customer support processes and suggest actionable solutions.
Keep up with industry trends and best practices to enhance service delivery.
Job Types: Full-time, Permanent, Contract, Fresher
Pay: AED3,000.00 - AED3,200.00 per mont

Please refer the Job description for details