Customer Sales Support Representative

at  Sandvik

Diversity is central to our business and core to our identity as a company. Our goal is to foster a work environment that offers all employees equal access to information, growth, and opportunities. We are committed to attracting, developing, and retaining top talent from all backgrounds, walks of life, and genders.
Sandvik Mining and Rock Solutions are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling and civil engineering industry. With customers demanding even greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.
Job on Offer
Sandvik Middle East is looking for a Customer Sales Support Representative to support the business segment by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.
This position plays a key role in supporting the aftermarket business across all customer segments.Location of the position is Dubai, United Arab Emirates.

Key responsibilities

• Ensure all reasonable steps are taken to maintain a safe and healthy work environment.
• Process customer sales orders, quotations, and inquiries efficiently, minimizing delays.
• Proactively build relationships with customers and distributors.
• Follow common systems and processes for order processing and inventory management based on Sandvik guidelines.
• Provide instructions to logistics based on INCO terms.
• Manage the outbound logistics of parts and tools in conjunction with logistics.
• Provide marketing support to the segment aftermarket operations.
• Act as the link between the sales company and the Logistics/Production Unit.

Your profile
The role reports to the Customer Service Centre Manager Middle East for the Territory and is based in Dubai, United Arab Emirates.
To be successful in this role, you should be service-minded, possess strong communication skills, and have the ability to work independently as well as in a team. You will manage logistics, provide marketing support, and have experience working with Aurora or an equivalent ERP system and MS Office. English will be a natural working language, and knowledge of other local languages would be an asset.
How to Apply: Please submit your application no later than 1 November 2024. CVs must be in English and in PDF format. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume

• Ensure all reasonable steps are taken to maintain a safe and healthy work environment.
• Process customer sales orders, quotations, and inquiries efficiently, minimizing delays.
• Proactively build relationships with customers and distributors.
• Follow common systems and processes for order processing and inventory management based on Sandvik guidelines.
• Provide instructions to logistics based on INCO terms.
• Manage the outbound logistics of parts and tools in conjunction with logistics.
• Provide marketing support to the segment aftermarket operations.
• Act as the link between the sales company and the Logistics/Production Unit