Customer Service Account Handler

at  Senseco Systems Limited

SALARY RANGE BASED ON EXPERIENCE AND POSITION (ACCOUNT HANDLER/SENIOR)

We are seeking a Customer Service Account Handler and Senior Customer Service Account Handler to join our dynamic service team. This is an excellent opportunity with a well-defined career progression path. Once you have demonstrated competence in the role, you will have the chance to advance to a Senior Account Handler position, where you will lead a small team of account handlers. Both the Account Handler and Senior Account Handler roles are crucial to our life safety business and are at the core of our operations.
The Customer Service Account Handler will primarily respond to the service requests of Senseco client base, within the Fire and Security System Industry. The Customer Service Account Handler will provide a robust service provision, liaising with both clients and the engineering Team.

SKILLS REQUIRED FOR CUSTOMER SERVICE ACCOUNT HANDLER:

• Computer literate
• Excellent organisational skills and attention to detail
• Excellent telephone manner
• Good written, oral and numerical skills
• Ability to work well as part of a team as well as autonomously
• Ability and desire to learn the legal and regulatory compliance for the fire industry

• Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone
• Scheduling maintenance, callout and remedial visits
• Delivering high quality customer service when liasing with engineers and clients to schedule visits
• Addressing all emergency call outs within stated KPIs
• Being first point of contact for clients and resolving their query in a professional and timely manner
• Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation
• Providing risk assessment and method statements for planned maintenance work
• Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders
• Undertake general admin duties relevant to your position including answering emails and data entry