Customer Service Account Representative

at  VIP Services Group

JOB DESCRIPTION:

A Customer Service Account Representative is an entry level position within the maintenance & enhancement sales department that supports the account managers.

EDUCATION, TRAINING, EXPERIENCE:

Bachelors/Associates Degree in Horticulture a Huge Plus
Excellent interpersonal and communication skills, both verbal and written
Strong horticultural, plant and overall landscape knowledge
Estimating
Ability to use and understand smart phone & computer technology
Customer relations and strong service skills
Neat and clean appearance
Ability to work independently
Available to work weekends and long days when needed to properly finish your responsibilities
Job Type: Full-time
Pay: $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Landscape: 1 year (Preferred)

License/Certification:

• Horticultural Degree or Certification (Preferred)
• Illinois Drivers License (Required)

Work Location: Multiple location

-Maintain accounts receivable within targeted goal, be prepared for weekly reviews.
-Provide general sales and customer service supports.
-Aid Account Managers with client communication and proposals.
-Hand deliver and review proposals, weekly/monthly reports, etc. to increase our face to face customer contact and relationship development.
-Provide face to face, telephone and email customer service support, providing resource information, answering questions, resolving problems, communicating expected and actual service completion dates, soliciting customer feedback, etc.
-Design property upgrades/enhancements.
-Assist with measuring properties, estimating, bidding and writing/creation of proposals.
-Assist with property walks, board meeting representation, sales presentations and other related functions.
-Communicate effectively with customers and field managers to ensure quality work is performed to the satisfaction of the client.
-Positive image in the industry through professional communication and interaction with clients, vendors, fellow employees, etc.
-Proactively anticipate problems and suggest solutions in order to avoid customer complaints.