Customer Service Admin - Premier Foods -

at  CPM International

CPM INTERNATIONAL

A global leader in multilingual customer service, sales, and technical support. We value diversity and foster an inclusive workplace where everyone is welcome to bring their unique perspective. Join our team and contribute to a vibrant and innovative culture.

WHAT SKILLS & EXPERIENCE YOU’LL BRING TO US?

• Education: GCSE/O-Level standard in Maths and English
• Communication: Excellent verbal and written communication skills
• Customer Service: Passionate about providing exceptional customer service
• Administrative Skills: Strong organizational skills with a keen eye for detail
• Problem-Solving: Proactive and professional approach to problem-solving
• Teamwork: Ability to work effectively as part of a team
• Accuracy: High level of accuracy in data entry
• Computer Literacy: Proficiency in using computer systems

• Understand the client: Gain a deep understanding of client activity, campaigns, products, vision, and values.
• Become a campaign expert: Master the administrative details of your assigned campaigns.
• Handle all communications: Professionally manage all incoming and outgoing communication, including post, written correspondence, and other channels as agreed.
• Update systems: Accurately maintain campaign information in designated systems.
• Exceed performance targets: Meet and exceed all quantitative and qualitative performance goals.
• Attend training: Participate in training sessions to stay updated on client and contact center requirements.
• Adhere to protocols: Follow all client protocols and procedures.