Customer Service Admin (URGENT)

at  Globe Asiatique Realty Holding Corporation

Customer Service should be able to work in a fast-paced environment. They handle customer inquiries and high call volume while ensuring customer feel valued and heard.

SKILLS & QUALIFICATIONS:

• Preferably a graduate of a 4-year course related to the job.
• At least 1 year experience as Admin Clerk or Customer Service Staff
• High-quality communication skills, both verbal and written (including email)
• Collaborative and team-oriented
• Able to multitask
• Interpersonal Intelligence
• With pleasing personality
• Good in public speaking
• Familiar with Microsoft Office applications such as Outlook, Excel and Word

• Respond promptly to customer inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transaction
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Meet or exceed performance targets, such as call volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Provide feedback to management on customer issues, concerns, and trends.
• Provide excellent customer service.
• Process permits