Customer Service Administrator (1 year FTC)

at  Quadient

CUSTOMER SERVICE AGENT (HELPDESK) - 1 YEAR FIXED TERM CONTRACT

You’ll provide first level service support for all customers via telephone and email. You’ll be supporting in troubleshooting and resolving customer operational issues on Quadient’s hardware, software and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our
CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You’ll also be responsible for some admin duties such as management of our Crediton system, and other various processes relating to our products.
This position is a hybrid position, 2 days/week from our Dublin office.

• Obtain and evaluate all relevant information to handle product and service inquiries
• Liaise with Service Engineers on day-to-day Service and Customer issues
• Communicate and coordinate with internal departments
• Log all help desk interactions
• Follow up on Customer and Internal requests
• Identify and escalate where necessary situations requiring urgent attention