Customer Service Administrator Apprenticeship- Ringwood

at  Elliotts

Apprenticeship: Level 3 Business Administrator
Hours: 8am- 5pm Monday to Friday, 40 hours a week
Hourly rate: £6.40ph
Earn whilst you learn and join a business which is dedicated to help you reach your potential. Like many of our previous apprentices, join our team and become part of our success.
Here at Elliotts, we’re clearly doing something right…. we’ve been around for 180 years, helping our customers build. Our Chief Executive Officer, Tom, is the great-great-great grandson of our founder.
Our customers continue to choose us because we can supply anything they need to build a house. They choose us because we treat them like human beings, creating a strong relationship and building loyalty. And when things go wrong, (because we don’t live in a perfect world), we do more than anyone else to fix it.
As a level 3 Business Administrator Apprentice you will be at the heart of our business and based in one of our local branches. From there you will learn everything there is to know about how a successful merchant branch is run. As well as having academic support provided by our Apprenticeship learning partner, PETA. You will complete a 15-month apprenticeship which includes 12 days at the PETA training center in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
Also, to further support your learning experience during your time as an apprentice you will be exposed to other divisions and areas of our business to help your overall knowledge and understanding of what our business is all about.
Although this role will be highly varied, your main day-to-day duties are as follows.

REQUIRED SKILLS

• Strong communication skills both verbal and written.
• Some basic IT knowledge would be useful although training on internal systems will be given.
• Adequate Numeracy skills when pricing and quoting and understanding measurements in discussions with customers.
• Ability to look for solutions as well as offer assistance if faced with challenges
• Have good judgement and be able to work on own initiative.
• Friendly and personable with a positive approach to learning and work.
• Drive and passion to succeed.
• Be able to influence customers both internal and external, communicating at all levels · Highly organised with a strong attention to detail.
• Value Career Development and engage in continuous self-improvement.
• Good sense of responsibility

QUALIFICATIONS REQUIRED

• 4 GCSE’s or equivalent at grade A-C (Grade 4 to 9) including English and Math.

• Learning about the products and services that we offer to their customers.
• Communicating with customers both face to face, via the phone and by email.
• Provide accurate pricing an quotations to customers on a range of products.
• Assisting with invoicing and other administrative tasks
• Supporting accurate stock control.
• Working closely with various departments and offering support to other branches.
• Supporting the branch in adhering to Health & Safety regulations.