Customer Service Administrator

at  Assured Automotive 2017 Inc

COMPANY: ASSURED AUTOMOTIVE

Job Description:
* Industry Leading Compensation, Benefits & Training *
We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of administrative support to the Collision Repair Facility Team.

• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Uphold Assured’s Core Values: Honesty, Integrity & Respect
• A minimum of 1 year of previous experience in a similar role
• Consistently demonstrates a successful client experience
• Communicate effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Effectively manage a fast-paced environment, demonstrating multitasking ability